1. Applications and Services Covered

This deletion process applies across all platforms within the EasyETS enterprise ecosystem:

• EasyETS Prime (Employee Commute Mobile Application – Android & iOS)
• EasyETS Driver (Driver Operations Mobile Application – Android & iOS)
• EasyETS Transport Manager (Operations & Fleet Supervisor Application – Android & iOS)
• EasyETS Web Portals (Corporate Admin Portal, Employee Web Portal, and Transport Desk Consoles)

2. How to Submit an Account and Data Deletion Request

Users may initiate an account deletion request through either of the following mechanisms:

Method A: In-App Deletion Request (EasyETS Prime)

Where supported in your installed app release, employees can initiate deletion directly within the mobile app:

1. Open the EasyETS Prime mobile application.
2. Navigate to Account Settings → Privacy & Security.
3. Select Request Account Deletion and confirm your submission.

Method B: Public Web & Email Request (No App Reinstallation Required)

You are not required to reinstall, download, or maintain the mobile application on your device to request the deletion of your account and personal data. You may submit your request directly to our verified privacy and support desk using the link below:

Submit Deletion Request via Email (support@easyets.com)

3. Required Information for Processing

To accurately identify and authenticate your account, please include the following details in your email request:

• Application Name: Specify the application (e.g., EasyETS Prime, EasyETS Driver).
• Registered Mobile Number: The phone number utilized for OTP verification and login.
• Registered Email Address: Your official corporate email or login address.
• Employing Organization: The company, corporation, or client facility managing your transport service.
• Employee ID or Driver ID: Optional, but helps expedite record verification.

4. Enterprise Verification and Corporate Employer Coordination

EasyETS is primarily an enterprise B2B corporate employee transportation system:

• Identity Verification: To protect users against unauthorized, fraudulent, or malicious account cancellations, EasyETS verifies that the request originates from the verified user's registered corporate email or registered phone number.
• Corporate Coordination: For EasyETS Prime, employee commute allocations, daily rosters, and billing units are tied to employer corporate contracts. Upon validating your request, EasyETS coordinates with your employing organization's authorized transport desk or HR administrator to discontinue scheduled transport allocations and remove associated enterprise user links.

5. Data Deletion Scope vs. Lawful Retention

EasyETS enforces a clear standard for data deletion:

• Data Permanently Deleted or Irreversibly Anonymized: Upon approval of the deletion request, user account profiles (full name, email address, phone number), active login credentials, device push tokens (FCM/APNs), user preferences, and employee-driver communication records are purged or permanently de-identified. Simply suspending or deactivating app access does not constitute deletion; personal records are actively purged from production systems.
• Limited Lawful Retention: We do not claim that all historical records are erased instantaneously. Certain operational and regulatory records may be retained for a strictly limited, lawful duration in accordance with statutory requirements:
  • Safety & Incident Records: Emergency SOS logs, accident reports, and passenger safety audit trails are retained as mandated by transport safety regulations and statutory compliance.
  • Corporate Invoicing & Tax Audits: Aggregate trip manifests, distance logs, and corporate billing statements must be retained for statutory financial, accounting, and tax compliance.
  • Security & Fraud Prevention: Audit trail records necessary to detect fraud, resolve pending disputes, or enforce legal agreements.

6. Processing Timelines

Account deletion requests submitted to support@easyets.com receive initial confirmation within 2 to 3 business days. Verification, corporate administrator coordination, and data purging/anonymization are completed within 30 calendar days from confirmation, subject to corporate enterprise notice cycles and mandatory legal retention rules.

7. Platform Operator & Contact Details

EasyETS is operated and developed by MobilitySUM Technologies Pvt. Ltd.

For inquiries regarding account deletion or privacy practices, please contact our support team:

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